Tourplan is a complete tour operator software solution designed for astute tourism enterprises large and small. Spanning the globe, Tourplan is home to over 80 staff across five international offices, who deliver the technology as a complete integrated solution for clients.

With tourism on the rise, Tourplan were expanding their team and needed a Client Experience Officer (CXO) focused on the development of global services strategies for Tourplan clients to ensure optimum client satisfaction levels.

Tourplan needed someone who understood how to combine leadership skills with a desire to provide positive client experience, driving business growth opportunities.

Decipher Group have worked alongside Tourplan as their recruitment partner for a number of years and we were privileged to have the opportunity to continue our successful relationship as the search and recruitment provider for their next CXO.

We are delighted to announce the appointment of Kim Grafton to the role of Client Experience Officer at Tourplan.

“Client experience and success are fundamental and critically important aspects of our business, and we continually strive to enhance these areas. We’re extremely excited to welcome Kim to the team – Kim’s passion and vision for the entire client journey will help to enrich the overall Tourplan experience, optimising success and business growth for our clients worldwide” says Craig Gray, Tourplan CEO.

Kim joined the team in January 2024.

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