HealthStream is the #1 advisor for developing and empowering people to deliver the highest quality of care, working side-by-side with 4,000+ healthcare organisations for over 30 years to cultivate a more competent and engaged workforce. With 1,200 employees across the globe, and 18 of those across Australia and New Zealand, HealthStream needed a new Director International Customer Operations to join this global company with ambitious plans.

Reporting directly to the AVP Customer Operations based in the USA, this role required a candidate with a strong software background and a passion for all things tech, complemented by vast experience building customer relationships, managing customers’ requirements, and working alongside all departments for the best outcome.

Decipher Group are pleased to announce the appointment of Shannan Hargreaves to the role of Director International Customer Operations at HealthStream.

With an amazing breadth and depth of experience in customer-centric roles, Shannan is an awesome communicator with exceptional leadership capability, who doesn’t let obstacles get in her way!

Shannan joined the team in July 2022.

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